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Connected tools and data. Less manual work, greater control.
Most companies measure sales, costs, projects and deadlines. Fewer measure how much time employees lose searching for information. Yet this is often a large hidden cost.
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When a company is small, many things can be managed verbally, through messages, spreadsheets and informal agreements. People know each other, information moves quickly and a manager can often personally follow most important activities. The problem starts when the organization grows.
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Messages are the fastest way to agree on something, but a poor way to manage work until completion. This applies to email, chat tools, internal groups and messaging platforms. The problem is not communication itself.
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Many companies start digitalization with the right intention. One tool is introduced for communication, another for tasks, another for sales, another for documents, another for support and another for reporting. At first, each application seems to solve a specific problem.
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When automation is mentioned inside a company, some employees immediately think about headcount reduction. Some managers, on the other hand, expect immediate cost savings. Both reactions are understandable, but they often miss the point.
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Many companies want to automate business processes, but they are afraid automation will create more complexity, less control or resistance from employees. That fear is understandable.
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