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Connected tools and data. Less manual work, greater control.
When a company is small, many things can be managed verbally, through messages, spreadsheets and informal agreements. People know each other, information moves quickly and a manager can often personally follow most important activities. The problem starts when the organization grows.
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Messages are the fastest way to agree on something, but a poor way to manage work until completion. This applies to email, chat tools, internal groups and messaging platforms. The problem is not communication itself.
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Many companies want to automate business processes, but they are afraid automation will create more complexity, less control or resistance from employees. That fear is understandable.
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