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Connected tools and data. Less manual work, greater control.
Many companies start digitalization with the right intention. One tool is introduced for communication, another for tasks, another for sales, another for documents, another for support and another for reporting. At first, each application seems to solve a specific problem.
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When automation is mentioned inside a company, some employees immediately think about headcount reduction. Some managers, on the other hand, expect immediate cost savings. Both reactions are understandable, but they often miss the point.
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Many companies want to automate business processes, but they are afraid automation will create more complexity, less control or resistance from employees. That fear is understandable.
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