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2 articles

a realistic management and operations team solving the article's specific business problem through a clear process, reliable information and coordinated technology.

Digital Risks Management Should Not Leave Only to the IT Department

When systems fail, the consequences do not stay inside IT. Sales cannot access data. Customer support cannot respond properly. Finance reports are delayed. Operations lose visibility. Management makes decisions based on incomplete information.

Positive26 Aug 2026

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Business

Digital Transformation in Customer Support: Faster Answers, Better Insight and Less Repetition

Customer support is often the first place where the real state of a company becomes visible. If information is delayed, if the same answers are repeated, if the customer has to explain the same problem several times and if employees do not know where to find the correct data, the issue is not only…

Positive18 Aug 2026

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